Case Study: Charterhouse achieves faster, more scalable e-commerce with Microsoft Dynamics 365

Flexing a new working from home capability

Charterhouse, the UK retail and distribution company behind brands like Xpres, was struggling with an e-commerce platform deeply integrated with Microsoft Dynamics 365, where upgrades, customizations, and peak traffic often caused downtime, slow performance, and lost transactions. The company needed a more flexible, scalable solution that could work smoothly with Microsoft Dynamics 365 without relying on Retail Server.

Microsoft Dynamics 365 partner Columbus implemented Optimizely Commerce integrated with Microsoft Dynamics 365, using agile sprints and test environments to tailor the platform to Charterhouse’s needs. The result was a site that loaded ten times faster, improved checkout and customer experience, enabled order capture during D365 maintenance and upgrades, and supported smoother promotions and peak trading with no website downtime.

Charterhouse

Mark Bartlett

Chief Finance and IT Officer