Case Study: Coborn's, Inc. achieves streamlined growth and improved guest experience with Microsoft Dynamics 365

Fast-growing, employee-owned grocer transforms the guest experience

Coborn's, Inc., an employee-owned Midwestern grocery chain with more than 120 retail locations and about 7,800 employees, needed to support rapid growth and improve the guest experience. As the company expanded through new stores and acquisitions, staff had to juggle dozens of disparate systems that didn’t communicate, creating heavy manual work to sync reports and slowing decision-making.

Coborn’s consolidated its retail operations on Microsoft Dynamics AX 2012 R3 with Office 365 and Retail Modern POS, replacing multiple uncoordinated systems with a single integrated platform. The solution provides real-time visibility across merchandising, warehouse, manufacturing, loyalty, and finance, lowers long-term operating costs, speeds growth initiatives, and improves guest service while enabling future integration with Power BI and Dynamics CRM.

Coborn's, Inc.

Dale Monson

Vice President of IT