Case Study: Yougenio achieves real-time scheduling and 8–10% cost savings with Microsoft Dynamics 365 Field Service

Facilities management company makes digital offerings shine with field service capabilities for Dynamics CRM Online

YOUGENIO, a consumer-focused spin-off of Italy’s Manutencoop, offers online, real-time scheduling for a wide range of facilities-management services. To support its digital business model and rapid go-live timeline, the company needed an intuitive, reliable cloud CRM with strong mobile and field-service capabilities to assign the right resources quickly and deliver a seamless customer experience.

YOUGENIO implemented Microsoft Dynamics 365 for Field Service (Dynamics CRM Online) to publish a real-time scheduling board, mobilize technicians with a field app, centralize work orders and timesheets, and improve workforce management. The solution sped up online conversions, reduced internal phone coordination, provided better visibility into productivity, and is expected to deliver 8–10% cost savings while positioning the business for national growth.

Yougenio

Alvise Vigilante

CEO