Case Study: Taylor Wimpey achieves a single 'golden view' of customers and boosts productivity with Microsoft Dynamics 365

Enhancing the home buyer’s experience with Microsoft Dynamics 365

Taylor Wimpey, a UK housebuilder operating across 23 regions, needed better visibility of customer interactions and a smoother house-search and buying experience. With teams spread across the business, the company sought a way to unify customer information and improve handoffs so customers weren’t tied to a single contact.

Taylor Wimpey rolled out Microsoft Dynamics 365 and supporting Microsoft 365 tools to create a single “golden view” of each customer and strengthen connections between teams. The solution enabled seamless follow-up, boosted productivity, improved information sharing and reporting, and unlocked the ability to share and scale best practice nationwide.

Taylor Wimpey

Ceri Pearce

UK Sales and Marketing Director