Case Study: Pinnacle Hospital achieves real-time, data-driven care and streamlined operations with Microsoft Dynamics 365

Delivering data to doctors to enable the best decisions at the point of care

Pinnacle Hospital, a physician-owned elective-surgery provider in Crown Point, Indiana (performing more than 300 surgeries a month), faced rising regulatory pressure and operational inefficiencies caused by siloed IT systems. Routine tasks—like scheduling a knee replacement—required coordination across a dozen departments, took hours or days, duplicated work, and increased risk and cost.

Working with Mazik Global, Pinnacle deployed MazikCare built on Microsoft technologies (Azure, Dynamics AX/CRM, Power BI, SQL Server) to create a single, mobile- and HIPAA-friendly information platform. The phased rollout delivered real-time financial and clinical dashboards, cut insurance-claim processing from 48–72 hours to minutes, and reduced OR scheduling from days to under an hour. Pinnacle expects a 10–15% reduction in operating costs within 24 months and a 25–40% increase in surgery volume over 36 months, with future analytics and wearable integrations enabling evidence-based decisions at the point of care.

Pinnacle Hospital

Haroon Ansari

Chief Executive Officer