Case Study: Collectius achieves 30% productivity gains and a customer self-service portal with Microsoft Dynamics 365

Debt management company leverages CRM to support growth and launch a new service

Collectius, a Philippines-based debt management and financial restructuring company, was growing quickly but its legacy collection platform could not deliver the data, analytics, integrations, or automation needed for more customer-centric service. To support automated communications, third-party API integration, and better customer data analysis, Collectius turned to Microsoft Dynamics 365 and Microsoft Power Apps.

Microsoft Dynamics 365 helped Collectius build a cloud CRM foundation and launch a customer self-service portal in just six months with NTT DATA’s support. The solution improved analytics, security, scalability, online payments, and self-service plan creation, while also boosting customer service scores and delivering a 30% productivity gain in launched markets.

Collectius

Rafal Bielec

Head of Digital Innovation