Case Study: Dai-Ichi Life Insurance achieves streamlined operations and higher productivity with Microsoft Dynamics 365

Dai-ichi Life Vietnam drives new tech adoption for higher productivity, all with Microsoft solutions

Dai-ichi Life Vietnam, a leading life insurer with more than 10,000 employees, set out to modernize operations to meet customers’ expectations for fast, convenient services. The company faced fragmented systems, inefficient processes and growing security risks that constrained productivity and customer experience.

Moving to the cloud with Microsoft Azure and Microsoft 365 (including Intune, Power Apps and Dynamics 365), plus staff training and vendor support, Dai-ichi standardized infrastructure and built four company-wide Power Apps. Adoption has reached 20%, enabling secure remote work, streamlined processes, higher productivity, cost optimization and improved customer satisfaction while progressing toward a targeted 99% reduction in human errors.

Dai-Ichi Life Insurance

Nhan Huynh

Chief Technology Officer