Case Study: Care Quality Commission achieves faster, data-driven care assurance with Microsoft Dynamics 365

CQC drives high-quality health and social care in the most testing times with Dynamics 365

The Care Quality Commission (CQC) needed to modernize its legacy, paper-based inspection process and move from scheduled visits to a data-driven regulatory model that could better support more than 50,000 care providers across England. Using Microsoft Dynamics 365 Customer Service Enterprise and Dynamics 365 Customer Voice, CQC aimed to build a more agile, mobile approach to care assurance and respond faster during the COVID-19 crisis.

Microsoft Dynamics 365 helped CQC create its Emergency Support Framework and a new inspector app with Power Apps, enabling real-time data capture, rapid decision-making, and secure large-scale surveys of more than 10,000 home care providers. The solution also supported an appointment booking system for approximately 1.6 million social care staff and reduced report processing from 10 days to immediate submission, speeding publication and improving support for providers and the public.

Care Quality Commission

Stuart Dunn

Interim Head of Hospital Inspection for Mental Health and Community Health Services