Case Study: Engineering Techniques Services achieves 25% boost in scheduling and 20% higher job completion with Microsoft Dynamics 365

Connected field service boosts eco-friendly pest control company’s growth via better scheduling and enhanced oversight

Engineering Techniques Services (ETS) is a UAE-based, eco-friendly pest control leader serving thousands of sites with a highly trained, coordinated workforce. Rapid growth left ETS managing multiple dispersed operations and a large field team, creating a need to unify systems and boost operational efficiency to improve the customer experience.

ETS implemented Dynamics 365 Field Service, Sales, and Customer Service and integrated them with its financial suite to create a single ERP. The change delivered a 25% uplift in scheduling productivity, a 20%+ increase in job completion rates, and faster first-time fixes for one in ten jobs—reducing repeat call-outs, cutting costs, raising customer satisfaction, and enabling ongoing, data-driven service improvements.

Engineering Techniques Services

Mohamad Basheer Alhamwi

General Manager