Case Study: Commercial Bank of Dubai achieves scalable transaction growth and hyper-personalized customer experience with Microsoft Dynamics 365

Commercial Bank of Dubai backing the ambitions of the UAE with Microsoft Azure and cloud innovation

Commercial Bank of Dubai (CBD), a large UAE bank with a 50+-year legacy serving individuals and businesses, faced rapid expansion—seeing five- to eight-fold growth in transactions, volumes, and clients. To support this scale while improving time-to-market, cost transparency, customer insights, and security, CBD needed systems that could scale horizontally and vertically.

CBD adopted a cloud-first strategy, migrating core systems and its payment platform to Microsoft Azure, using Microsoft 365 for collaboration, and deploying Dynamics 365, SharePoint and Power Apps for customer engagement and internal automation. The move boosted transaction capacity and reliability, grew the customer base, improved analytics for hyper-personalized services, delivered top national cybersecurity scores, produced leading app ratings (4.8/4.9), and provided clearer cost visibility and faster service delivery.

Commercial Bank of Dubai

Thomas Cherian

Chief Information Officer