Case Study: Elcome International achieves streamlined operations, faster turnaround and real-time analytics with Microsoft Dynamics 365

Coming full circle, Microsoft Dynamics solutions bring it home

Elcome International LLC is a Dubai-based, medium-sized global leader in maritime system design, integration, and turnkey project management. Facing inefficient workflows, slow turnaround times, limited visibility into the sales pipeline, and weak analytics—while needing mobile and cloud capabilities—Elcome sought to streamline operations and improve customer service across finance, sales, and field service.

Elcome deployed Microsoft cloud and Dynamics solutions (Dynamics 365, Office 365, Power BI and related tools) to automate backend and frontline processes, unify customer data, and deliver real-time reporting and mobile access. The result: faster, more efficient customer responses, improved pipeline visibility and analytics, stronger business continuity and security, and the ability to operate globally with confidence.

Elcome International

Jimmy Grewal

Executive Director