Case Study: MSX International achieves bigger deal wins and greater efficiency with Microsoft Dynamics 365

Cloud-based solutions help MSXI go further, more efficiently

MSX International (MSXI) is a global business process outsourcing partner to the automotive industry, with more than 6,000 experts in 80 countries. Seeking to create a more efficient, effective sales organization, MSXI needed to replace its legacy CRM to better track global sales opportunities and customer engagement, share best practices, and speed up onboarding across its distributed teams.

MSXI deployed Microsoft’s cloud-based solutions—Dynamics (Dynamics CRM Online/Dynamics 365 for Customer Service), Office 365, Skype for Business, Yammer, SharePoint, OneDrive, and Power BI—launched in weeks. The new platform improved global collaboration and information access, accelerated employee ramp-up, enabled data-driven insights, and helped MSXI win larger, more complex deals, allowing the company to go further, more efficiently.

MSX International