Case Study: CAS Polska achieves streamlined sales and faster, more reliable maintenance service with Microsoft Dynamics 365

CAS Polska Sp. z o.o. grows its business with Microsoft Dynamics CRM

CAS Polska Sp. z o.o., a global manufacturer and distributor of scales, faced rapid growth that strained its maintenance and service operations. Increased customer volume created longer order fulfillment times, technician pressure and scheduling risks, prompting the company to modernize its CRM to better manage customers, partners and maintenance inspections.

Working with Microsoft partner Intersys, CAS migrated from Dynamics CRM 3.0 to 2015, adding inspection-control modules, ERP/B2B integration, automated maintenance calls, task automation and customized dashboards. The new solution created a single data repository, improved field-to-service communication, raised technician productivity, enabled extended (3-year) warranty service, and fully automated sales and maintenance workflows—delivering faster, higher-quality customer service and remote access with ongoing support.

CAS Polska

Jerzy Migduła

Operations Manager