Case Study: City of Brampton achieves online, on-demand citizen engagement with Microsoft Dynamics 365

Canadian city brings services online, empowering citizens to engage with the city when and where they want

The City of Brampton, a Canadian municipal government, faced rising citizen expectations for the same seamless, on-demand service they receive from the private sector. To increase engagement and accessibility, the city needed to bring more services online so residents could interact with government when and where they wanted.

Brampton partnered with Microsoft Consulting Services to deploy Dynamics 365 for Customer Service, transforming legacy processes into an online, citizen-facing service platform. The solution put more services online, empowered residents to engage on their own terms, and improved the city’s responsiveness and ability to meet modern service expectations.

City of Brampton

Rhonda Tsingos

Director Service