Case Study: Bremont Watch Company achieves accelerated, personalised customer service with Microsoft Dynamics 365

Bremont Watch Company - Customer Case Study

Bremont, the UK's premier luxury watchmaker, is known for finely engineered timepieces and high standards of customer service. As social media became a primary customer channel, Bremont found it challenging to meet expectations for fast, personalized responses and turned to Microsoft for a solution.

By integrating Microsoft Social Engagement with their existing Dynamics CRM, Bremont gained intelligent filtering and sentiment detection to route social posts to the right teams, enabling faster, more personalized and proactive responses to important third‑party posts. The integration delivered immediate time savings, improved customer engagement and positive internal feedback, with ongoing tool innovation continuing to accelerate their service and sales efforts.

Bremont Watch Company