Case Study: BlueCielo ECM Solutions achieves uniform, faster customer service and improved sales forecasting with Microsoft Dynamics 365

BlueCielo - Customer Case Study

BlueCielo ECM Solutions, a Netherlands‑based mid-sized professional services company that helps owner‑operators manage engineering documents and drawings, needed to deliver uniform, high‑quality customer service and improve global cooperation as it expanded internationally.

BlueCielo implemented Dynamics CRM Online (Dynamics 365 for Customer Service) to centralize sales, marketing and service processes. The system brought lead and opportunity management, robust sales forecasting, marketing campaign and website lead tracking, and a customer‑service module with a self‑service portal and knowledge base—resulting in tighter control of sales processes, faster and more consistent customer support, and improved campaign and lead management.

BlueCielo

Rob Blasman

CFO