Case Study: Porsche Slovenija achieves faster, personalized roadside assistance and improved customer service with Microsoft Dynamics 365

Better Customer Service Through Flexible Technology Solutions

Porsche Slovenija, the Slovenian importer for Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles, needed a reliable way to deliver fast, consistent roadside assistance to members of its Porsche Group Card loyalty program. With more than 100 employees and a customer-centric strategy, the company required a solution that would speed call-center response, integrate with existing owner databases, manage field resources efficiently, and maintain ongoing customer communication.

Working with partner Adacta, Porsche Slovenija implemented Microsoft Dynamics CRM to automate caller identification, connect to internal databases, integrate GPS to locate the nearest tow or service provider, and send SMS updates to customers and providers. The system provides guided operator workflows, safety prompts, and KPI dashboards for real‑time performance monitoring, producing faster, more personalized assistance, streamlined provider coordination, and a unified platform for future customer-service and digital-marketing enhancements.

Porsche Slovenija

Janez Leskovec

Head of Warranty and Extended Warranty Department