Case Study: Barnsley Hospital NHS Foundation Trust achieves a better patient and clinician experience with Microsoft Dynamics 365

Barnsley Hospital improves patient and clinician experience with Microsoft Teams

Barnsley Hospital NHS Foundation Trust needed a better way to run its growing volume of video consultations after the pandemic-era solution proved clunky, required manual rekeying, and created a poor experience for patients and clinicians. The Trust worked with Microsoft Dynamics 365 technologies, including Microsoft Teams and the Power Platform, to support a more integrated and user-friendly virtual care service.

Microsoft Dynamics 365 helped Barnsley Hospital implement a Teams-based consultation platform tightly integrated with its electronic patient records system, with automation for booking, reminders, and reporting. The result was a simpler patient journey, less admin for clinicians, improved video quality, and fewer missed appointments, with the Trust expecting 15% to 20% of consultations to become virtual as rollout expands.

Barnsley Hospital NHS Foundation Trust

Richard Billam

Deputy Director of ICT