Case Study: Avanade achieves faster global sales collaboration with Microsoft Dynamics 365

Avanade expedites global sales collaboration by moving CRM to the cloud

Avanade, a global professional services company and partnership between Accenture and Microsoft, faced the challenge of facilitating collaboration and standardizing sales processes for its 27,000 employees across 23 countries. Their on-premises CRM system could not provide the consistent performance and anywhere, anywhere access needed by their sales teams, slowing down their business velocity. To build a true Digital Workplace, they turned to vendor Microsoft Dynamics 365 and other Microsoft cloud services.

The solution involved migrating their sales processes and customer data to the cloud using Microsoft Dynamics 365 for Sales, part of the Microsoft Azure platform. This provided sales teams with fast, reliable access to contextual information through a centralized portal, significantly improving global application performance. The move freed up 40% of the IT team's resource time previously spent on upgrades, allowing them to focus on higher-value projects, and enabled the sales force to become more effective with immediate access to new functionality from Microsoft.

Avanade

Rafat Naqvi

Vice President of IT Enterprise Applications