Case Study: Noisette achieves improved operational transparency and customer experience with Microsoft Dynamics 365

Australian bakery and patisserie business maximises customer impact with Dynamics 365

Noisette, an Australian artisanal bakery and patisserie with about 500 employees and operations across Victoria, NSW and Queensland, faced strained growth after rapid expansion and acquisitions. The company relied on a patchwork of legacy systems that limited operational visibility, order and cash‑flow transparency, and its ability to deliver a consistent customer experience.

Working with partner OXC Technology, Noisette implemented Microsoft Dynamics 365 Business Central (with Power BI and a planned move to Office 365) to connect financials, sales, service and operations in a single data platform. The new system delivered clearer, real‑time insights for better decision‑making, faster customer interactions and self‑service capabilities, and provided the modern, agile foundation for future enhancements like predictive analytics and intelligent chatbots.

Noisette

Dexter Clarke

Chief Financial Officer