Case Study: A-dec achieves scalable, unified ERP and enhanced customer experience with Microsoft Dynamics 365

A-dec selects Microsoft ERP to support complex manufacturing, unparalleled service and innovative customer experiences

A-dec, founded in 1964 and a world-leading manufacturer of dental chairs, delivery systems and lights with annual revenue over $300 million, faced growing pains from a 17‑year‑old ERP. The legacy system posed security and scalability risks, produced inconsistent data across divisions, and limited customer experiences and global expansion—prompting A‑dec to modernize its core systems.

Working with partner Armanino, A‑dec implemented Microsoft Dynamics AX (cloud) to unify front‑ and back‑end processes, add a visual product configurator and enable online ordering, shipping and EDI integrations. The integrated solution delivered immediate operational gains—entering thousands of orders, production jobs and shipments in week one and achieving record shipping volume within ten months—while automating manual tasks, improving data consistency and positioning the company for scalable, global growth.

A-dec

Jason Hopson

Sales Lead of Online Ordering