Case Study: Sanofi Pasteur improves vaccine quality and reduces waste with Microsoft Yammer

Yammer collaboration helps Sanofi Pasteur improve quality, make more life-saving vaccines

Sanofi Pasteur, a global vaccine producer, faced the challenge of fostering continuous quality improvement and cultural change across its operations. To move beyond its traditional hierarchical structure, the company partnered with Microsoft and implemented its Yammer collaboration platform to crowdsource innovative ideas from all employees.

Using Microsoft's Yammer, Sanofi Pasteur empowered its employees to form activist networks, share best practices, and co-create solutions. The results were significant, including a 60% simplification of a key manufacturing process, annual savings of over €100,000 at one site, a 91% reduction in human errors, and the generation of over 1,000 improvement ideas. Microsoft's solution enabled a cultural shift that improved quality, safety, and supply, making millions more vaccines available worldwide.

Sanofi Pasteur

Celine Schillinger

Head, Quality Innovation and Engagement