Case Study: Wiggle accelerates customer service with Microsoft Office 365

Wiggle wins the customer service race with Office 365

Wiggle, a medium-sized online retailer specializing in tri-sport equipment, sought to transform its customer service operations. The company needed to equip its team with the right technology and information to provide the high-quality service their global customers expect, leading them to partner with Microsoft and its Office 365 solution.

Microsoft's solution was the Wiggle Workspace portal, which provides staff with instant, centralized access to essential applications and shared documents. This has accelerated decision-making and broken down interdepartmental barriers. The measurable results include customer queries being answered in under half the time, with over 60% of cases being resolved on the first contact, providing a firm foundation for Wiggle's continued growth.

Wiggle