Case Study: Wesley Mission achieves more human, coordinated client care with Microsoft Corporation Dynamics 365

Wesley Mission - Customer Case Study

Wesley Mission, a nonprofit in Australia, needed a better way to support people facing homelessness, addiction, mental health, and financial or domestic challenges without forcing them to repeat traumatic stories to multiple staff members. Microsoft Corporation helped address this challenge through Dynamics 365 Sales as part of Wesley Mission’s “No Wrong Door” initiative.

Microsoft Corporation implemented Dynamics 365 as the central platform for triaging clients, recording interactions, and sharing case details across teams. The solution improved visibility across service areas, enabled cloud-based agility, and automated outcomes-based reporting so Wesley Mission can better measure impact, identify service gaps by geography and demographics, and make support more human and effective.

Wesley Mission

Aldo Travia

Executive Manager Information Services