Case Study: Vetco Clinics improves pet care experiences with Microsoft Azure

Vetco keeps tails wagging with help from the cloud

Vetco Clinics, a subsidiary of the pet retailer Petco, faced the challenge of managing its paper-based customer intake process, which was slow and impersonal. This inefficient system often led to long lines, frustrated customers, and missed opportunities to build lasting relationships. To support its growth, Vetco needed a custom digital solution for managing patient data and customer relationships, which led them to partner with Microsoft Corporation and its Microsoft Azure cloud platform.

Microsoft, with help from partners, implemented the cloud-based PetPass application using a range of Azure services. This solution digitized the entire customer experience, from check-in on tablets to sending service summaries via email. The result was a quicker, smoother process that improved customer satisfaction and loyalty. The cloud-based nature of the solution provided Vetco with critical scalability, high availability, cost-effectiveness, and robust data security without the need for a physical datacenter.

Vetco Clinics

Scott Bentzel

Director of IT