Case Study: American Water Enterprises improves security and remote device management with Microsoft Windows Intune

Utility Deploys PC Management Solution to Enhance Security, Improve Productivity

American Water Enterprises, a subsidiary of the American Water utility company, faced a challenge in securing and managing 450 computers used in its remote field offices. With no existing tools to reach these distributed devices, the company had poor antivirus compliance and was forced to ship computers to its headquarters for repairs, which was costly and inefficient.

To address this, they implemented Microsoft's cloud-based Windows Intune solution. This provided them with a consolidated tool for endpoint protection, software updates, and remote assistance. The solution from Microsoft delivered significant results: it reduced the number of computers with out-of-date virus protection from 45% to just 5%, and the company anticipates cutting its hardware shipping costs by 50%.

American Water Enterprises

Jacqueline Reader

Senior IT Manager