Case Study: UST Global achieves a 40% reduction in employee task time with Microsoft Corporation Bot Framework

UST Global delivers AI-powered personal assistant to each employee with Microsoft Bot Framework

UST Global needed a better way to help its 20,000+ employees find information, complete transactions, and reduce reliance on support teams across multiple internal systems. Using Microsoft Corporation’s Bot Framework, UST Global set out to create an AI-powered self-service experience that could handle HR, finance, and other employee queries through a centralized application.

Microsoft Corporation implemented the “Dia” bot with NLP, machine learning, Azure services, and Q&A capabilities, making it available across web, mobile, and employee social channels. The solution cut employee time spent on routine tasks by up to 40%, reduced support tickets by 30%, and now handles more than 10,000 unique users per week and over 6 million successful transactions.

UST Global

Vikram Kumar BT

Director of Applications