Case Study: Celestica achieves continuous improvement with Microsoft Corporation’s Dynamics 365 and Power BI

Unlocking Future Potential with Dynamics 365 and Power BI

Celestica, a global leader in design, manufacturing, and supply chain solutions, needed a better way to track inbound transactions across stakeholders and support continuous improvement within its Global Business Services organization. Microsoft Corporation’s Dynamics 365 and Power BI were used to help Celestica manage service, sales, and project processes more effectively.

Microsoft Corporation implemented Dynamics 365 for Customer Service, Project Service Automation, and Sales alongside Power BI to centralize tracking, close the loop on requests, and analyze inbound trends and root causes. The solution strengthened technology enablement across Celestica’s organization and improved visibility into operations, supporting ongoing continuous improvement, though no specific numerical results were provided.

Celestica

Rodney Bergman

SVP Global Business Services