Case Study: Pace University improves student services and collaboration with Microsoft solutions

University uses progressive technologies to enrich student experience, raise profile

Pace University, a large educational institution, sought to improve internal and external communications while providing a modern, tech-centric experience for its students, faculty, and staff. The challenge was to streamline disjointed departmental processes, better manage the entire student lifecycle, and do so in a cost-effective manner without overburdening its lean IT team. To address this, the university turned to Microsoft and its suite of products, including the Enterprise Client Access License (CAL) Suite.

Microsoft's solution involved deploying a range of integrated technologies. Key implementations included Microsoft Lync Server 2010 for unified communications, SharePoint Server for collaboration and document management, and Microsoft Dynamics CRM for managing student and alumni relationships. The results were significant, including increased employee productivity, enhanced student satisfaction scores, and annual cost savings of thousands of dollars from reduced licensing and telephony fees. The Microsoft environment also provided a competitive edge for the university and its students while allowing the small IT staff to efficiently manage the entire infrastructure.

Pace University

Thomas Hull

Vice President and Chief Information Officer