Case Study: UNICEF achieves faster global collaboration and stronger knowledge sharing with Microsoft Corporation's Yammer and SharePoint Online

UNICEF taps into the power of digital communities to help children and young people around the world

UNICEF, the global children’s rights nonprofit with more than 14,000 staff across 190+ countries, needed a faster, more agile way to coordinate and share knowledge, especially for teams working in remote and crisis-prone locations. With Microsoft Corporation’s Yammer and SharePoint Online, UNICEF aimed to replace slow, formal communication channels and help employees collaborate more effectively across time zones, cultures, and departments.

Microsoft Corporation helped UNICEF build a more connected digital community through Yammer, supported by a structured communication approach and the BUILD program. The solution improved knowledge sharing, boosted engagement and trust, and made it easier for field teams to exchange ideas in real time; UNICEF also embedded Yammer feeds in SharePoint and its intranet to broaden reach. The result was a more unified organization with faster communication, stronger collaboration, and greater confidence among staff worldwide.

UNICEF

Paola Storchi

Knowledge Management Specialist