Case Study: DefenseReady improves military readiness and morale with Microsoft Dynamics CRM

Understanding impact of military operations on troops CRM solution provides insight into readiness

Microsoft Corporation, through its partner Permuta Technologies, provided a solution for a high-operations tempo military organization facing significant challenges with troop readiness and well-being. The customer struggled with information silos across thousands of disparate Department of Defense systems, which made it difficult to track personnel tempo and operational demands. This lack of integrated, real-time insight hindered leadership's ability to make informed decisions, contributing to severe emotional strain on service members and their families from endless deployment cycles.

The solution was DefenseReady, a system built on Microsoft Dynamics CRM and deployed on Microsoft Azure Government. This platform integrated data from numerous sources to provide commanders with a single, actionable view of force readiness. The result was improved capacity planning, a new policy limiting deployments, and far greater predictability for military families. Microsoft's solution led to better morale, reduced attrition, and ultimately more resilient troops by ensuring leadership could prioritize the welfare of their personnel.

DefenseReady

Dave Milton

Chief Technology Officer