Case Study: Ultradent saves $1.5 million with Microsoft Dynamics CRM

Ultradent - Customer Case Study

Ultradent Products Inc, a large dental product manufacturer, faced significant challenges with its Salesforce.com CRM system, which required a costly and extensive redeployment after just two years. Micrsoft Corporation. Faced with inflexibility and high costs, Ultradent took the opportunity to reevaluate its CRM needs and seek a more integrated platform from Microsoft.

Microsoft provided Ultradent with its Microsoft Dynamics CRM solution, deployed on a standardized Microsoft platform including Windows 8.1. This switch delivered a more flexible and powerful system while enabling significant cost savings. Ultradent projects savings of $1.5 million over five years from reduced licensing and consolidation of IT infrastructure and has seen improved business agility and sales effectiveness.

Ultradent

Ryan Mackerell

Director of IT