Case Study: Intertours streamlines scheduling and collaboration with Microsoft cloud productivity tools

Travel agency streamlines scheduling and improves collaboration with cloud productivity and booking tools

Intertours, a small travel agency based in Germany, faced challenges with time-consuming manual processes for scheduling and customer communication as its business grew. The company partnered with Microsoft to digitally transform its operations, seeking to move away from paper-based systems and inefficient email and phone coordination.

By implementing a Microsoft cloud solution including Microsoft Bookings, Office 365, and Dynamics 365, the agency automated its scheduling and customer management. This solution from Microsoft saved Intertours significant administrative time, streamlined collaboration, and allowed employees to focus more on customer service instead of manual tasks.

Intertours

Marc Will

Chief Executive Officer