Case Study: Flight Centre Travel Group improves operations and analytics with Microsoft Corporation Dynamics 365

Travel agency extends cloud journey and improves operations with Dynamics 365

Flight Centre Travel Group, one of the world’s largest travel services providers, needed a more scalable, modern platform to better engage customers, empower employees, and improve operational efficiency. Microsoft Corporation’s Dynamics 365 for Finance and Operations was chosen as the cloud foundation as the company moved from AX 2012 R3, with a critical need to keep downtime low while upgrading a large global business.

Microsoft Corporation helped Flight Centre Travel Group complete the cloud upgrade in the U.S. and Canada, migrating 800 GB of data in a six-month project with support from Travel Operations and the Dynamics FastTrack team. The solution delivered six embedded analytics workspaces and Power BI capabilities for 400+ users, improving access to near real-time data, transparency, and decision-making, while reducing total cost of ownership and setting the stage for further global rollout.

Flight Centre Travel Group

Leonard Donaldson

Chief Information Officer