Case Study: ThinkTel achieves telecom growth and cloud savings with Microsoft Azure

Transforming telecommunications with Azure and the Microsoft Cloud

ThinkTel, a medium-sized Canadian telecommunications company, sought to transform its business from wholesale to commercial services and revolutionize the telephony space for its clients. To achieve this, the company chose to partner with Microsoft Corporation and leverage its technology, including Azure Cloud Services, to build a modern communications platform.

By using Azure and the Microsoft Cloud as its foundation, Microsoft provided ThinkTel with a scalable and secure solution hosted in Canadian datacenters, which was crucial for data sovereignty. This partnership enabled ThinkTel to offer clients significant cost savings of 50-90%, improve its first-call fix rate from the 40s to the high 70s, and ultimately achieve 300% growth in its commercial services group over five years.

ThinkTel

Dave Damer

Co-Founder & President