Case Study: Toyota Material Handling Europe achieves predictive field service with Microsoft Azure

Toyota Material Handling Europe partners with Microsoft to build a digital future

Toyota Material Handling Europe, a large provider of material handling equipment, partnered with Microsoft Corporation on a digital transformation journey. Their challenge was to evolve their field service operations from a reactive model to a proactive and predictive one. They sought to empower their technicians, improve customer service, and ultimately disrupt their industry, leveraging Microsoft's advisory and cloud services.

The solution implemented with Microsoft was T-Stream, a remote field service solution built on Microsoft Azure. This provided technicians with an all-in-one platform for planning, accessing technical documentation, and managing customer records. The results included overwhelmingly positive feedback from both technicians and customers, improved technician job satisfaction, and the laying of a foundation for future data-driven business models. Microsoft provided crucial guidance throughout the entire process, from envisioning to change management.

Toyota Material Handling Europe

Patrik Carlsson

Senior Manager, Business Development-Service