Case Study: Towergate Insurance achieves a connected, customer-centric organisation with Microsoft Corporation

Towergate Insurance redefines customer value and becomes a connected organisation using integrated Microsoft solutions

Towergate Insurance, a UK insurance broker, faced a fragmented and unreliable IT environment with disconnected systems, weak infrastructure, frequent critical incidents, and long business interruptions. The company worked with Microsoft Corporation to modernize its operations using Azure, Office 365, Windows 10, and related Microsoft services to create a more integrated and resilient workplace.

Microsoft Corporation helped Towergate Insurance move 1,400 servers to Azure, deploy cloud-based communications, and implement Dynamics 365 for CRM and financial management. The result was a 75% improvement in P1 incidents by 2017, stronger disaster recovery and security, higher staff productivity, and a single connected view of the customer that improved selling and service.

Towergate Insurance

Gordon Walters

Chief Information Officer