Case Study: Toshiba America Business Solutions achieves higher device uptime and lower service costs with Microsoft Azure

Toshiba uses IOT data services to keep customers up and running

Toshiba America Business Solutions needed to move beyond a costly break/fix service model for its multifunction printers and digital signage, and reduce customer downtime when devices failed. The company turned to Microsoft Corporation and its Azure platform-as-a-service environment to build IoT analytics solutions, including e-BRIDGE CloudConnect and CloudConnect Data Service, to remotely monitor device health and service thousands of installed machines.

Microsoft Corporation helped Toshiba America Business Solutions deploy e-BRIDGE CloudConnect to detect issues early, dispatch technicians with the right parts, and even self-correct some problems before a service call was needed. The solution improved device uptime, reduced service costs, and was delivered in about eight weeks instead of the typical 8 to 10 months; CloudConnect Data Service also helped Toshiba analyze repair data to improve product design and strengthen its global supply chain.

Toshiba America Business Solutions

Mike Yeung

Vice President and General Manager of Engineering