Case Study: KPMG Australia transforms business development with Microsoft Dynamics 365 for Project Service Automation

Top global professional services firm transforms business development with project service automation

KPMG Australia, a professional services firm and member of the global KPMG network, faced challenges in its business development processes. The company needed to eliminate bottlenecks in generating project proposals and efficiently identify the right staff and case studies for new opportunities. To address this, the firm worked with Microsoft Corporation and implemented Microsoft Dynamics 365 for Project Service Automation.

The solution from Microsoft automated key processes, allowing KPMG Australia to quickly query past projects and staff resources to create proposals and find specialized talent. This resulted in a massive time savings, reducing the time to find reference information from days to just 15 minutes. The system also enabled better gap analysis to target new markets and has directly contributed to the firm winning and growing business in new industry-specific areas.

KPMG Australia

Neil Benson

Director of Customer Engagement