Case Study: Dunlap & Kyle Tire Company achieves faster ERP rollouts and fewer support issues with Microsoft Corporation Unified Support

Tire retailer gets the most out of Microsoft Dynamics with Unified Support

Dunlap & Kyle Tire Company, a large U.S. tire wholesaler and retailer, needed to replace an aging, highly customized legacy ERP system that created risk across more than 70 locations. The company migrated to Microsoft Dynamics 365 Finance and Operations and turned to Microsoft Corporation’s Unified Support to help maximize its new ERP investment and support a lean IT team.

Microsoft Corporation implemented proactive support services, including performance and code reviews, best-practice guidance, and a Dedicated Support Engineer for ongoing help. The results were significant: support incidents dropped 50%, Dynamics rollouts accelerated 300% from three months to one month per facility, and recovery time improved 75%, falling from 8 hours to 2.

Dunlap & Kyle Tire Company

Stuart Hill

Chief Information Officer