Case Study: The Donkey Sanctuary improves animal management and staff efficiency with Microsoft Corporation

The Donkey Sanctuary - Customer Case Study

The Donkey Sanctuary, a UK nonprofit animal charity, needed a flexible replacement for a complex database that staff struggled to use. Working with Microsoft Corporation and Chorus, it set out to build a user-friendly animal management system using Microsoft Dynamics 365 Customer Insights to capture and manage unique processes and data across its donkey care operations.

Microsoft Corporation, through Dynamics 365 and Chorus’s custom development, delivered a bespoke donkey management system with tailored interfaces, process flows, and milestone timelines. The new solution made data entry faster and easier, supported batch processing for hundreds of animals, and gave staff a single view of each donkey’s history and status, helping the charity work more effectively and focus on its mission.

The Donkey Sanctuary

Sarah Tulloch

Animal Management Systems Manager