Case Study: Shakey’s Pizza enhances guest experience and scales operations with Microsoft Azure and Dynamics AX

The digital transformation recipe behind fun, family and pizza perfection at Shakey’s

Shakey's Pizza, a large pizza chain in the Philippines, sought to enhance its guest experience by digitally transforming its operations. The company's challenge was to create a seamless, reliable system for handling high-volume orders and backend processes to support its family-oriented dining brand. To address this, Shakey's partnered with Microsoft Corporation to implement solutions including Microsoft Dynamics AX and Azure cloud services.

The solution from Microsoft involved migrating key operational systems like accounting, procurement, and inventory to the Azure cloud infrastructure. This provided a robust and scalable platform that could handle significant demand spikes, such as those experienced on holidays like Mother's Day, preventing system crashes. The result is a more optimized back-end operation that enables a smoother guest experience for both dine-in and delivery, ensuring Shakey’s can consistently deliver its promised fun, family-friendly service.

Shakey's Pizza

Mauch Franco

Chief Information Officer (CIO)