Case Study: The Citizens Foundation improves education operations and student tracking with Microsoft Corporation

The Citizens Foundation - Customer Case Study

The Citizens Foundation, a Pakistani nonprofit that provides free education to underserved children, faced major communication and operations challenges as it expanded schools in rural and impoverished areas. Its previous email service was costly, unreliable, and not accessible remotely, making it harder for staff to stay connected and manage daily work. Microsoft Corporation helped the organization modernize with Office 365 and Power BI.

Microsoft Corporation implemented Office 365 for hosted email, remote access, and collaboration, while Power BI was used for reporting and analytics dashboards. The results included 100% email uptime for staff, better task tracking with Microsoft Teams and Planner, and daily monitoring of student, teacher, and school performance. This improved decision-making and donor reporting, helping The Citizens Foundation serve more than 220,000 students across 1,482 schools.

The Citizens Foundation

Naveed Younus

Head of Information Technology