Case Study: Teraplast reduces help desk requests and improves collaboration with Microsoft Office 365

Teraplast Adopts Office 365 and Reduces Help Desk Requests by 60%

Teraplast, a medium-sized chemical company and Romania's largest PVC processor, faced challenges with an outdated Linux-based email system and multiple incompatible versions of Microsoft Office. This led to user familiarization problems and limited functionality and availability. To support its growth ambitions, Teraplast turned to Microsoft and adopted Office 365 to modernize its IT infrastructure and meet user demands.

By implementing Microsoft Office 365, the company standardized its software, providing all 300 employees with the latest tools. The solution enabled mobile work and improved collaboration through Skype for Business. Microsoft's platform allowed the IT department to automate admin controls, which slashed management costs by 20% and reduced help desk requests by 60%. Response times to users improved by 40%, and new user enrollment became five times faster.

Teraplast

Daniel Mureşan

IT Manager