Case Study: Swiftel International achieves improved field service productivity with Microsoft Corporation

Swiftel International - Customer Case Study

Swiftel International, a Kuwaiti telecommunications company providing electronic payment solutions, needed better visibility into device management and field operations. Physical inspections for device malfunctions were time-consuming, and scheduling field technicians was difficult because of gaps in performance tracking and work scheduling. Microsoft Corporation, working with partner SurgeTech, provided the cloud tools used to address these challenges.

Microsoft Corporation implemented Dynamics 365 for Field Service and Azure IoT Hub, supported by Power BI and Office 365, to enable remote device management, smarter scheduling, and better logistics. The result was improved visibility into field workers, higher productivity, and lower costs through more streamlined service operations, with predictive insights helping Swiftel International make better decisions about resource utilization.

Swiftel International

Mohammad Tabbara

General Manager