Case Study: Mattress Firm achieves scalable inventory and faster customer service with Microsoft Dynamics for Retail

Supporting rapid growth and real-time inventory with Microsoft Dynamics

Mattress Firm, a major US mattress retailer, was challenged by a decentralized and labor-intensive legacy IT infrastructure that could not scale with its rapid growth through acquisitions and new stores. To support its future expansion, Mattress Firm partnered with Microsoft Corporation and selected Microsoft Dynamics for Retail to find a scalable solution that could provide accurate, real-time data across its operations.

Microsoft Services implemented the Microsoft Dynamics solution, providing a centralized and intuitive system tailored to the retailer's unique needs. The results included a dramatic reduction in employee training time from weeks to a single day, increased operational efficiency across its distribution centers, and greatly improved customer service. The scalable solution from Microsoft Corporation provided the foundation for Mattress Firm to continue its aggressive growth strategy.

Mattress Firm

Steve Fendrich

Chief Strategy Officer