Case Study: Sundyne transforms global sales and customer service with Microsoft Cloud

Sundyne Transforms its Global Business with the Microsoft Cloud

Sundyne, a medium-sized manufacturer of industrial pumps and compressors, faced a significant challenge in managing its globally dispersed workforce and a network of over 300 channel partners. Following a corporate restructuring under parent company Accudyne Industries, the company needed a centralized IT solution to unify its complex, multi-year sales cycles and improve customer experience. To address this, they turned to vendor Microsoft Corporation and its Microsoft Cloud platform.

The solution involved a phased implementation of Microsoft products, including Dynamics 365 for Customer Service, Azure, SharePoint Online, and Office 365. Microsoft's technology provided a central repository for sales data, automated workflows, and enabled real-time global collaboration. The measurable results were substantial: the forecasted sales pipeline increased by 345% within a year, and the company gained the ability to strategically manage its complex, multi-year projects from quote to installation, dramatically improving efficiency and customer service.

Sundyne

Don Hawkinson

Marketing Lead