Case Study: Okuma America achieves streamlined operations and revenue growth with Microsoft Corporation Dynamics 365

Storied manufacturer crafts a future-oriented workplace with Microsoft Dynamics 365

Okuma America, a North Carolina-based manufacturer of CNC machine tools, faced aging and disconnected internal systems that made it hard to manage its complex product inventory, customer relationships, and day-to-day operations. The company needed a unified platform, and chose Microsoft Corporation’s Microsoft Dynamics 365 to bring sales, engineering, service, and operations data together in one place.

Microsoft Corporation implemented Dynamics 365 with FastTrack and Hitachi Solutions, using Power Platform integration to connect ERP and CRM processes. The result was a modern, cloud-based system that automated workflows, improved collaboration, and gave Okuma America real-time visibility into costs, margins, and market share; it also simplified compliance and streamlined processes from distributor requests through invoicing and revenue recognition.

Okuma America

Jim King

President and Chief Operating Officer