Case Study: State Court of Justice of Sao Paulo achieves up to 70% faster citizen services with Microsoft Corporation

State Court of Justice of Sao Paulo's Digital Transformation Serves Citizens up to 70% Faster

The State Court of Justice of Sao Paulo faced an overwhelming paper-based judicial system, long citizen wait times, rising costs, and growing pressure to modernize while meeting legal and security requirements. Microsoft Corporation helped support the court’s 100% digital transformation through the Microsoft Enterprise Strategy Program and its existing platform, enabling the court to move away from paper-heavy processes and improve service for millions of citizens.

Microsoft Corporation implemented a large-scale digital case management approach that digitized new judicial processes, trained more than 50,000 employees, and established governance, security, and continuity policies. The results were significant: the court finished its 100% digital goal ahead of schedule, cut physical paper handling time by up to 70%, increased judge productivity by 50%, accelerated new case processing by 87%, and digitized 2.5 million processes in 2015 alone, saving 850,000 working hours.

State Court of Justice of Sao Paulo

Rosely Castilho

Chief Information Officer