Case Study: St. Luke’s University Health Network achieves faster, more coordinated patient care with Microsoft Corporation’s Microsoft 365 and Teams

St. Luke’s transforms patient care with digital collaboration among providers using Microsoft 365

St. Luke’s University Health Network, a large U.S. health provider with 10 hospitals and 300 sites, wanted to improve patient experience and care coordination across its distributed teams. To support its digital health transformation, the network turned to Microsoft Corporation’s Microsoft 365 suite, including Microsoft Teams, as a single collaboration hub for providers.

Microsoft Corporation helped St. Luke’s standardize clinical communication in Teams, replacing multiple third-party apps and enabling secure, HIPAA-compliant messaging that integrates with the EMR and scheduling tools. The result was faster decision-making, more efficient scheduling, reduced provider stress, and an upward trend in patient experience scores, with Teams also supporting pilot efforts to improve access, reduce readmissions, and involve families more directly in care.

St. Luke’s University Health Network

Jennifer Grell

RN Director of Clinical Informatics and Training